Terms of service

Terms of Service

Conditions

1. Scope

The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with Nina Folger, trading under THEPINKHORSE. By placing the products in the online shop, we are submitting a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you click on the order button to accept the offer for the goods in the shopping cart. Immediately after submitting the order you will receive another confirmation by email.

3. Contract language, contract text storage

The language available for the conclusion of the contract is German. We save the contract text and automatically send you the order data by email. The customer must ensure that the e-mail address provided by him for processing the order is correct, so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or third parties commissioned by the seller to process the order can be delivered.

4. Terms of delivery

In addition to the stated product prices, there are also shipping costs. These amount to 5.99 euros for insured shipping within Germany with DHL. The shipping fee for Europe is 9.00 euros. You can find out more about shipping costs outside the EU in the respective offers. We only deliver by post. Unfortunately, a self collection of the product is not possible. We do not deliver to packing stations. If for any reason we are unable to carry out the order, we will notify you as soon as possible. If we have already received a payment for such an order, we will endeavor to reimburse the corresponding amount with the payment method you used. The delivery of goods takes place on the dispatch route to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive.

5. Payment

The following payment methods are generally available in our shop: PayPal In the ordering process, you will be redirected to the website of the online provider PayPal (https://www.paypal.com). In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process. Credit cards and debit cards With us you can pay with credit cards and debit cards via the online payment provider stripe (https://stripe.com/de). Payments from Germany, all EU countries and Switzerland are possible. As soon as the payment has been authorized by your credit card company, your order will be dispatched as soon as possible. For your protection, we support the current security procedures. Payment by credit card is only possible using the currently valid security procedures. For reasons of data protection, we do not save any credit card data in our online shop. The data relevant for payment are transferred directly to your credit card company via encrypted data connections. Immediately after placing the order, you will be redirected to the website of the online provider stripe (https://stripe.com/de). In order to be able to pay the invoice amount via Sofort, you must have an online banking account with PIN / TAN that has been activated for participation in Sofort, identify yourself accordingly and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited.

6. Retention of title

The goods remain our property until full payment.

7. Warranties and Guarantees

Unless expressly agreed otherwise below, the statutory right to liability for defects applies. The following applies to used goods: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods. The above restrictions and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents • in the event of injury to life, limb or health • in the event of willful or grossly negligent breach of duty and malice • in the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on which the contractual partner can regularly rely (cardinal obligations) • within the framework of a guarantee promise, if agreed or • insofar as the scope of the Product Liability Act has been opened up. Information on any additional guarantees that may apply and their precise conditions can be found with the product and on special information pages in the online shop.

8. Liability

We are always unrestrictedly liable for claims due to damage caused by us, our legal representatives or vicarious agents • in the event of injury to life, limb or health • in the case of willful or grossly negligent breach of duty • in the case of guarantee promises, if agreed, or • insofar the scope of the Product Liability Act has been opened. In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is foreseeable at the time the contract was concluded Damage limited, the occurrence of which can typically be expected. Otherwise claims for damages are excluded.

9. Alternative dispute resolution

The EU Commission provides a platform for online dispute resolution on the Internet under the following link: https://ec.europa.eu/consumers/odr This platform serves as a point of contact for the out-of-court settlement of disputes arising from online purchase or service contracts which a consumer is involved. The seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board. Terms and conditions created with the Trusted Shop Rechtschtexter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.